The Oculus Rift might be bringing about a new way to play videogames and consume digital media, but it’s a piece of impressive tech that is still being held back by some mundane issues. Like the fact that many, many customers who pre-ordered their own headset have yet to lay hands on it, and probably won’t for a few months. Citing growing production issues, Oculus has started issuing lengthy delays to customers, and people aren’t happy.
It started earlier this month when Oculus made customers aware of issues with production, citing a parts shortage as the reason so many orders weren’t going to be going out on April 5th. Oculus then promised an update on April 12th, which started off with many pre-order customers getting notifications about a massive delay to their order. In some cases, the Oculus Rift has suffered as much as a two month delay, with shipping pushed well into July for existing orders.
As expected, the official forums are on fire. One customer pre-ordered within 30 minutes after pre-orders went live, and is being forced to wait until June. Another who ordered just a few moments later is having their order pushed back even further by two weeks.
30x order in the UK gives me 6/13/2016 – 6/23/2016, May was the shipping estimate when I ordered.
saw the update and it says estimated ship date 7/18-7/28. I just ordered a HTC vive and will come around May. so I’ll just have to enjoy htc vive for about 2 month before rift show up.
Mine updated too. A 26 with 06:14 now says estimated ship date 4/25 to 5/5
Same here. xxx248xxx 7min. Estimate shipping 02.05-12-05.
Order delays are indiscriminate too, with many prominent faces in the industry complaining about the lack of feedback from oculus themselves while also experiencing delays. Here’s Kotaku’s Patrick Klepek, who had his order moved from April to June.
So yes, Oculus is struggling. And it’s a struggle that’s already seen them scrap existing shipping fees for orders in a bid to try and save some face. But in light of two month delays, Oculus will need to rethink a few things.